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at a california airport. >>> plus, the mayan calendar predicts the world is coming to an end next month. or does it? why doomsday could be just the beginning. >>> the rain intensifying right now. a live shot from san rafael. you can see the rain is coming down hard. residents there getting soaked. jeff raineri rejoins in five minutes with an update on what's ahead for this weekend. you can follow us on twitter. just search for nbc bay area. we'll be tweeting traffic troubles and weather updates tomorrow morning. >>> authorities are searching for an 11-year-old girl, who phoenix police say she was taken out of the hospital with a catheter in her heart. the person who took her? police say it's her mother. these surveillance pictures were taken last night, when the young girl was walked out of the phoenix children's hospital. her parents brought her there to be treated for leukemia. during her treatment, a chest catheter was placed in her heart. the little girl's arm was amputated due to infections. for unknown reasons, police say her mother removed the i.v., changed her daughter's clothes and walk
: and neither can the california department of insurance. >> if you have a concern then you need to file that complaint. >> reporter: the agency has a hot line and website to lodge complaints, last month, the website received many complaints about homeowner's insurance, 33 involved state farm. >> we'll talk to both parties and get to the bottom of it. we'll find a resolution, sometimes it may go into the favor of the family, sometimes not. >> reporter: the spokesperson doesn't know how many claims are like this family's, we asked to review them, but the state department said no, they resolve the claims in 60 days, usually. >> we encourage people to really know their homeowner's policies. lot of times, these things, we buy them and put them in a drawer. >> reporter: but the family knows their policy, they're just not getting what they paid for. >> my fundamental expectations when i buy insurance is that they're going to go to bat for me. i mean, that is how they market their product, and what has happened the last six months that we have been out of our house is that the company has not g
of california praised the reen for great advancements and stabilizing in the area. >> he was proud of the work he was doing. but he didn't try to use it for his own gain or advantage or anything. he was proud to be a marine. and proud to serve the country. >> reporter: proud but humble. the judge says his son wouldn't have it any other way. >> and the award is made to matthew. but it's in recognition for everything that all the military has done in afghanistan. >> he will receive the award in december. >>> let's bring in jeff raineri as he head into thanksgiving. things looking good so far. >> the storm system has moved off to the east. we're not finding any rain drop on the bay area roads at the current moment. that's the good news. here's something you may not like too much. it is november. it's getting close to the holidays. with the storm clearing out, we have areas of clearing across the bay area in the north bay. that's where temperatures are dropping the coldest. 44 in santa rosa. 45 in napa. likely some 30s. we'll pinpoint that later on. and numbers dropping in sunnyvale to 47 and 48 i
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